1. How can I contact you?
You can contact us by sending an e-mail to healzonedk@gmail.com . We will respond to your inquiry as soon as possible.
2. Where are your products shipped from?
Our products are shipped from different locations depending on the supplier. We work with trusted suppliers from all over the world to ensure the best quality and variety for our customers.
3. Can I get a refund for my products?
Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please contact us at healzonedk@gmail.com to initiate the return process.
4. How long does it take to process a refund?
Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and credited to your original payment method. Please note that your bank or credit card issuer may take additional time to process the refund.
5. Do you offer international delivery?
Yes, we offer international delivery to most countries. However, please note that customs duties, import duties and taxes may apply depending on your country's regulations. These additional costs are the responsibility of the customer.
6. How long does the delivery take?
Delivery time varies depending on the product and destination. On average, you can expect your order to arrive within 7-20 working days. Please note that unforeseen circumstances such as customs delays or natural disasters may affect the delivery time.
7. Can I track my order?
Yes, we provide tracking information for most of our orders. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to follow the progress of your shipment.
8. Which payment methods do you accept?
We accept payment by major credit cards such as Visa, Mastercard, American Express and Discover. We also offer the option to pay with PayPal for added convenience.
9. Are your products safe to use?
Yes, our products are designed with safety in mind. We source our products from reliable suppliers who adhere to strict quality standards. However, it is important to read and follow the instructions that come with each product to ensure safe and proper use.
10. Do you offer wholesale or bulk discounts?
Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please contact us at healzonedk@gmail.com to discuss pricing and availability.
